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We accept returns of unopened laminating supplies and equipment or if something arrives broken.  Please contact us to start the return process and to receive an RMA.  Payment will be credited back to your card upon return of item(s). Shipping fees are nonrefundable.  If you received FREE SHIPPING on your purchase, we will refund your order minus our shipping costs. If your order has been damaged during shipping, please contact the shipper to file a claim.

Damaged items or damaged packaging may require a reshelving fee of up to 15%, which will be evaluated upon receipt.

If we have made a mistake with your order we will ship your correct order right away and arrange for UPS/FedEx to pickup any items that were mis-shipped and need to be returned.

Custom pouches can not be returned.  This includes slot punching.  We CAN NOT accept returns on any pouches that have been punched with a slot.  Please be sure to carefully select the correct edge for your slots.  If you have questions, just let us know.  We're happy to assist.